Privacy Policy

Sarah Ives Luxury Travel (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, communicate with us, or use our services.

1. Information we collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, travel preferences, and payment details when you make an inquiry or booking.
Technical Information: IP address, browser type, device information, and cookies to improve website performance and user experience.
Communications: Records of correspondence via email, forms, or phone calls.

2. How we use your information

We use your information to:

Provide and manage our travel planning services.
Respond to inquiries and communicate with you about your bookings.
Improve our website, services, and customer experience.
Comply with legal obligations.
Send occasional marketing communications (only with your consent, which you can withdraw at any time).

3. Legal basis for processing (UK & EU Visitors)

Under GDPR, we rely on the following lawful bases:

Consent (e.g., for marketing).
Contract (to fulfill your travel bookings).
Legal obligation (to comply with applicable laws).
Legitimate interests (to improve services and prevent fraud).

4. Sharing your information

We may share your information with:

Trusted third-party partners such as airlines, hotels, and travel providers to arrange your bookings.
Service providers (IT, payment processing, marketing support) under confidentiality agreements.
Legal authorities when required by law.

We will never sell your personal data to third parties.

5. International transfers

As we operate in both the UK and USA, your information may be transferred across borders. We ensure safeguards are in place to protect your data, including compliance with GDPR and relevant U.S. privacy laws.